Shipping Info

When will my order ship?

All products ship from our supplier’s warehouse in Berryville, Arkansas, USA, using the  United States Postal Service (USPS), unless otherwise stated.

Unless noted otherwise at the time you place your order, we ship all items within two business days of receiving an order. You will receive notification of any delay or cancellation of your order.

Taxes and fees on your order will be calculated during checkout. Some states charge tax on shipping and handling fees in addition to state and local taxes on purchased goods.

Shipping options will be provided during checkout.

Shipping discount offers are valid only for standard shipping to locations within the contiguous U.S. and require a minimum purchase. Minimum purchase amount is calculated on a single order after any discounts are applied and exclude taxes and shipping charges. 

Note: Orders placed on a holiday or on a weekend will be processed and shipped on the next business day.

What is your return policy?

Your satisfaction is our top priority – if you have any problems, questions, or wish to exchange/return an item, please let us know by contacting us as Please include your Sales Order number, PO Number, or Pack Slip number.

Hours of Availability:  Monday – Friday 8:00 am to 5:00 pm Central Time (United States)

How will my order ship if it is placed on back-order?

Back-orders will ship via the most cost-effective method.

What if my order is missing items or damaged?

We apologize for any problems that may have occurred with your order. Please contact us, Monday through Friday 8:00 am to 5:00 pm Central Standard Time and a customer service representative will assist you as quickly as possible.

What shipping method will you use to ship my order?

All orders will be shipped via the United States Postal Service (USPS) unless otherwise stated.

How can I request rush shipping for my order?

Orders that require rush processing or special handling may be subject to a handling fee plus any expedited shipping charges; please contact our customer service service team at

For expedited FedEx service, the order must be placed by 11:00 AM CT/12:00 PM ET for same day shipping (orders placed on a holiday or other non-business day will be processed and shipped the next business day).

Can I request my order to be delivered on a specific date?

Sorry, requested ship dates are not guaranteed but we will make our best attempt to support special requests.

What shipping method is used for deliveries outside the USA?

Currently, we only ship within the continental United States.

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